SKYLOOP BROTHERS LTD (company number 16484615), registered office 7 Wyndham Pi, Cardiff, United Kingdom, CF11 6DS, is the data controller for personal data processed through skyloopbrothers.co.uk.
Information we collect
When you create an account, place an order, or contact us, we collect information such as your name, email address, delivery and (where given) billing address, phone number (if provided), and the details of your order. If you contact us, we keep a record of your enquiry and any reply.
Delivery details
We use the delivery address you provide to fulfil your order and to communicate with you about delivery status.
Payment handling
Card payments are processed by Viva.com (Viva Payments), an independent, regulated payment service provider. We do not receive or store your full card number; Viva.com processes payment data directly under its own privacy and security terms.
Service providers we use
To operate this website we use the following service providers, who process data on our behalf:
- Vercel — hosts the website and application.
- PostgreSQL database hosting — stores account, order and product data securely.
- Cloudinary — stores and delivers product and site images.
- Viva.com (Viva Payments) — processes card payments.
We do not currently use any third-party analytics or advertising tracking service on this website.
Cookies
We use one essential cookie to keep you securely signed in. Your shopping basket is stored in your browser's local storage rather than on our servers. See our Cookie Policy for details.
Why we process your data
We process your personal data to take and fulfil your order, operate your account, respond to enquiries, meet our legal and accounting obligations, and prevent fraud or misuse of the website. Where required, we rely on performance of our contract with you, our legitimate interests in operating the business securely, and compliance with legal obligations as our legal bases under UK GDPR.
Data retention
We keep order records for as long as needed to meet our accounting, tax and legal obligations, and account data for as long as your account remains active or as required by law. Enquiry records are kept only as long as reasonably needed to resolve and document the enquiry.
Your rights
Under UK data protection law you have rights including access to your personal data, correction of inaccurate data, deletion in some circumstances, restriction of processing, objection to processing, and data portability. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk). To exercise any of these rights, email contact@skyloopbrothers.co.uk.
Security
We use industry-standard measures, including encrypted connections (HTTPS) and secure, hashed password storage, to protect the personal data we hold.
Contact us
For any privacy question or request, contact SKYLOOP BROTHERS LTD at contact@skyloopbrothers.co.uk, or write to us at 7 Wyndham Pi, Cardiff, United Kingdom, CF11 6DS.