Where we deliver
We currently deliver to addresses within the United Kingdom only.
Delivery options and charges
Standard UK delivery costs £2.99, and is free on orders of £30 or more. Express UK delivery costs £5.99. You choose your delivery option at checkout, and the exact charge is shown there before you place your order.
Order processing
We aim to process and dispatch orders as promptly as we reasonably can. We do not currently commit to a fixed number of dispatch or delivery days, and we do not name a specific carrier on this page, so that we only state information we can stand behind. If a specific delivery estimate applies to your order, it will be shown to you before you complete checkout.
Order status
You can check the status of your order at any time using your order reference and the email address you used at checkout, at Track an order. We do not currently provide third-party parcel tracking.
Incorrect addresses
Please check your delivery address carefully before placing an order. If you notice a mistake, contact us at contact@skyloopbrothers.co.uk as soon as possible — we will try to help before the order is dispatched, but we cannot guarantee changes once an order has been sent.
Delays
Occasionally deliveries are delayed for reasons outside our control. If your order is significantly delayed, contact us and we will investigate, keep you updated, and apply your applicable consumer rights, which may include a partial refund of delivery charges or cancellation of the order.
Failed delivery
If a delivery cannot be completed (for example, nobody is available to receive it and it is returned to us), we will contact you to arrange redelivery or a refund.
Lost or damaged parcels
If your order does not arrive, or arrives damaged, contact contact@skyloopbrothers.co.uk with your order number so we can investigate and arrange a replacement or refund in line with our Returns & Refunds Policy.
Contact us
For any delivery question, email contact@skyloopbrothers.co.uk.